Contact Us

At S7Five Bathroom, our customer service team is available during our published support hours to assist with product information, delivery enquiries and returns.

If you have questions about a bathroom shelf, including its dimensions, materials, mounting requirements or stated load capacity, please refer to the relevant product page or contact us before placing your order.

As wall types and installation requirements vary, customers should always follow the installation instructions supplied with the product and use fixings suitable for the relevant wall surface.

Business Information

Customer Service

• Email: support@s7fivebathroom.co.uk
• Telephone: +44 7557 996896
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
• Weekends and Bank Holidays: Closed

We aim to respond to email enquiries within 1 business day during our normal customer service hours.

Delivery Information

We offer free standard delivery on UK orders.

• Order Cut-off: 2:00 PM UK time, Monday to Friday
• Handling Time: 1–2 business days, Monday to Friday
• Transit Time: 3–7 business days, Monday to Friday
• Estimated Total Delivery Time: 4–9 business days

Orders placed after the 2:00 PM cut-off, or on weekends or bank holidays, begin processing on the next business day.
Delivery times are estimates and may be affected by carrier delays, severe weather, bank holidays, address issues or other circumstances outside our reasonable control. For complete delivery information, please see our Delivery Policy.

Returns & Refunds

We offer a 28-day return period in accordance with our Return & Refund Policy.

• Return Window: 28 days from delivery
• Return Method: By mail
• Return Shipping Cost: Free (£0.00)
• Return Label: A prepaid return label is included in your parcel
• Restocking Fee: £0.00 — no restocking fee

For change-of-mind returns, products should be returned unused and uninstalled, with the original packaging and supplied accessories where reasonably possible.

Customers may handle products as reasonably necessary to inspect their nature, characteristics and suitability. Installation, drilling, cutting, damage, excessive handling or use of adhesive mounting components may reduce the value of the returned product and may affect the amount refunded where permitted by applicable law.

These conditions do not limit your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Once a returned product has been received and inspected, approved refunds will be issued to the original payment method within 3 business days. Your bank or card issuer may require additional time to post the refund to your account.

If the prepaid return label is missing or cannot be used, please contact us before sending the item back so that we can provide return instructions.

Payment Methods

We currently accept payment by:

• Visa
• Mastercard

Payments are processed strictly in GBP (£).

Need Help?

Please contact us using the details above and include your order number, where applicable, so that we can assist you more efficiently.