Delivery & Shipping Policy

This Delivery & Shipping Policy applies to orders placed online at s7fivebathroom.co.uk, operated by S7FIVE LTD (Company Registration Number: 15033860).

We aim to ensure that our Bathroom Shelves and related mounting components are packed appropriately and delivered safely to customers throughout the United Kingdom.

1. Delivery Destinations & Shipping Rates

• Delivery Area: We currently deliver only to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently offer delivery outside the United Kingdom.
• Standard Delivery Fee: Free (£0.00) on all UK orders.
• Minimum Order Value: There is no minimum order value required for standard UK delivery.

2. Order Processing & Delivery Times

Our standard business days are Monday to Friday, excluding applicable bank and public holidays.

Orders placed after 2:00 PM UK time, or on weekends or applicable bank or public holidays, begin processing on the next business day.

Delivery times are estimates rather than guaranteed delivery dates. Severe weather, carrier disruption, unusually high delivery volumes, bank holidays, address issues and circumstances outside our reasonable control may affect delivery times.

3. Dispatch & Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

Where tracking is available for the selected delivery service, the confirmation email will include the relevant tracking information or courier tracking link. Tracking information may take up to 24 hours after dispatch to become active in the courier's system.

Please ensure that the email address provided when placing your order is accurate so that you can receive order and delivery updates.

4. Packaging

Bathroom shelves may include glass, metal finishes, mounting hardware and other components that require appropriate protection during transport.

Products are packed using protective materials suitable for the item type, size and construction. Fragile products may include additional protective inserts or corner protection where appropriate.

Please retain the product packaging until you have inspected the item and confirmed that all parts and mounting components supplied with the product are present.

5. Damaged, Incomplete or Incorrect Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your Bathroom Shelf arrives damaged, contains damaged components, is missing supplied mounting hardware or accessories, or you receive an incorrect item, please contact us at support@s7fivebathroom.co.uk.

Where possible, please provide: your order number, photographs showing the issue, photographs of the packaging where relevant, and details of any missing or incorrect components.

We encourage customers to contact us within 48 hours of delivery where visible transit damage is identified, as this can help us investigate the issue with the delivery provider. However, contacting us outside this period does not remove or limit your statutory consumer rights.

Where a product is damaged, faulty, incomplete, incorrect or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a replacement, repair, refund or another remedy available to you by law. There is no charge to the customer for an eligible remedy relating to goods that arrive damaged, faulty, incomplete or incorrect.

6. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us and provide your order number so that we can investigate the delivery status.

Where tracking is available, we recommend checking the latest tracking information before contacting us, as courier updates may occasionally be delayed.

Goods remain our responsibility until they are delivered into your physical possession, or into the possession of a person you have identified to receive them, except where applicable law provides otherwise.

If an order cannot be delivered within the applicable agreed delivery period, we will work with you to provide an appropriate solution in accordance with your statutory rights.

7. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at support@s7fivebathroom.co.uk. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after an order has entered the dispatch process or has been handed to the delivery provider.

8. Customer Service

For questions about delivery, tracking, damaged parcels or missing components, please contact:

For returns after delivery, please refer to our Return & Refund Policy.