Q: Who operates S7Five Bathroom?

A: S7Five Bathroom is operated by S7FIVE LTD, a private limited company registered in England and Wales under Company Registration Number 15033860.
Our registered office is at: 28 Jermyn Croft, Dodworth, Barnsley, England, S75 3LR, United Kingdom.
For customer service enquiries, please contact us at support@s7fivebathroom.co.uk or call +44 7557 996896 during our customer service hours, Monday to Friday, 9:00 AM to 5:00 PM (UK time).

Q: What products do you offer?

A: We specialise in Bathroom Shelves and related wall-mounted bathroom storage solutions, including floating shelves, corner shelves, shower storage shelves, bathroom ledges and shelving with integrated storage features.
Product dimensions, materials, finishes, mounting methods and included components vary by model. Please review the relevant product page before placing your order.

Q: Are your bathroom shelves suitable for use in bathrooms?

A: Our range is selected for bathroom storage applications. Materials and finishes vary between products, so please refer to the individual product page for information about the materials, finish, care requirements and any stated moisture- or corrosion-resistant properties. Regular cleaning and appropriate care should be carried out in accordance with the product instructions.

Q: Are wall-mounting fixings included?

A: Included components vary depending on the Bathroom Shelf model. Please check the relevant product page and installation instructions for details of the brackets, screws, wall plugs, adhesive components or other mounting accessories supplied with a particular product.
Wall construction varies between properties, and supplied fixings may not be suitable for every wall type. Customers should use fixings appropriate for the relevant wall surface and follow the installation instructions supplied with the product. If you are unsure about installation, please seek advice from a suitably qualified installer.

Q: What is the maximum load capacity of your bathroom shelves?

A: Maximum recommended load capacity varies by product and depends on factors including the shelf design, mounting method, wall construction, fixings and installation quality. Where a specific load capacity is provided for a product, please follow the limit shown on the relevant product page or installation instructions. Do not exceed the stated load capacity, and make sure the shelf is securely installed using fixings suitable for the wall type.

Q: What payment methods do you accept?

A: We currently accept Visa and Mastercard only. Other payment methods are not currently supported on our website.

Q: In what currency will I be charged?

A: All prices, orders, payments and refunds are processed strictly in British Pounds Sterling (GBP / £).

Q: How much does delivery cost?

A: Standard UK delivery is free (£0.00) on all orders. There is no minimum order value required for standard delivery.

Q: How long does delivery take?

A: Our standard order handling time is 1–2 business days, Monday to Friday. After dispatch, estimated courier transit time is 3–7 business days. The estimated total delivery time is therefore 4–9 business days once processing begins, subject to the order cut-off time, weekends, bank holidays and circumstances outside our reasonable control.
Our order cut-off time is 2:00 PM UK time, Monday to Friday. Orders placed after the cut-off, or on weekends or bank holidays, begin processing on the next business day. Please see our Delivery & Shipping Policy for complete details.

Q: Do you deliver outside the United Kingdom?

A: No. We currently deliver only to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Q: How long do I have to return a Bathroom Shelf?

A: We offer a 28-day return period for eligible returns, calculated from the date of delivery. Our commercial return policy is provided in addition to your statutory rights under applicable UK consumer law. Please see our Returns & Refunds Policy for complete eligibility requirements.

Q: How do I return an item?

A: Returns are accepted by mail. A prepaid return label is included inside your delivery package. Carefully repack the product with the supplied components and accessories, attach the prepaid label and take the parcel to the carrier or drop-off location specified on the label. Please retain your proof of postage until your refund has been completed.
If the prepaid label is missing, damaged or cannot be used, contact us at support@s7fivebathroom.co.uk before returning the item.

Q: Do I have to pay for return shipping?

A: No. Eligible returns using our prepaid return service are free (£0.00). We do not charge a restocking fee (£0.00).

Q: When will I receive my refund?

A: Once an eligible returned item has been received and inspected, we will issue an approved refund to the original payment method within 3 business days. Your bank or card issuer may require an additional 3–5 business days to display the refund on your account. Refunds are processed in British Pounds Sterling (GBP / £).

Q: What should I do if my order arrives damaged or incomplete?

A: Please contact us at support@s7fivebathroom.co.uk as soon as reasonably possible and provide your order number together with photographs of the product and packaging where relevant. If mounting components or accessories that should have been supplied are missing, please tell us which parts are affected. Where goods are damaged, faulty, incorrect, incomplete or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Q: How can I contact S7Five Bathroom?

A: You can contact our customer service team using the following details:
Email: support@s7fivebathroom.co.uk
Telephone: +44 7557 996896
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
S7Five Bathroom is operated by S7FIVE LTD, Company Registration Number 15033860.